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DELIVERY AND RETURNS
When will I receive my order?
Once your order has been placed and payment processed, your products will be shipped in 3-6 business days. Products listed may not necessarily be in stock and immediately available but if there is a delay our team will contact you immediately.
Our preferred courier service is Sendle for items under 25kg, and Star Track for heavier items. All our products are shipped with insurance.
You will receive a notification when your order is picked up by the courier, orders are generally received within 3 business days of collection by the courier.
We do also offer an in store collection option for samples, small items and tile orders under 10m2. If this option is selected, you will be advised when your items are ready for collection, usually within 5 business day of the order being placed.
How much will delivery cost?
Delivery is free Australia wide for orders over $1000 or any orders of tapware, showers and bathrooms accessories over $150.00 - Free delivery over $1000 does not include Stone Baths where shipping will be calculated at checkout.
Delivery is free for any order over $300 within Melbourne Metro, for orders outside of Melbourne, shipping will be calculated at the checkout based on your post code.
Do I need to be home when my items are delivered?
You may request an authority to leave your goods unattended, however please note it will be your responsibility if the product is damaged, lost or stolen after delivery is confirmed by our couriers.
For large items (e.g baths and tiles) you must be home to receive your delivery.
All our tiles are delivered on a pallet, each truck will have a tailgate and deliver them to the curbside. Drivers are unable to hand unload the goods due to insurance.
We recommend having your tiler or some helping hands to help bring them further into the property/upstairs.
Do you accept returns?
Yes we do accept returns for an exchange only. Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision making process, we encourage you to utilise our 5 samples for $20 service so you know exactly what you are getting prior to placing your order.
All items can be exchanged within 30 days of delivery. Return shipping to Yeomans Melbourne warehouse in Eltham, VIC 3095 is to be arranged and paid for by the customer.
There is a 25% re stocking fee on any exchange.
Some of our items are custom made for you when they are ordered. In this case we will not accept any returns for refund or exchange.
I purchased 10m2 of tiles and only used 5m2, can I return the tiles I did not use?
All returns for exchange must be for the entire quantity of tiles from the initial order. Partial returns, spares and leftover tiles will not be accepted for return or exchange.
We suggest storing them if possible as you may need to replace a tile in the future and your tiles may be no longer available. If storage is not possible, we suggest putting the tiles on gumtree or facebook market place as someone local may want to purchase them.
What if the items I received are faulty?
All of our deliveries include insurance, Please check all deliveries and notify us within 24 hours of any faulty items as claims cannot be accepted outside of 24 hours as we cannot determine when the damage occurred.
Regarding product faults which are out of your control, many of our goods are covered by product warranties from the supplier with an after-sales service support, our team is here to assist you in case of problems. Product Warranty in commercial buildings may be different from the standard product warranty.
All our products are sent in the original packaging, so they are factory-packed to avoid any kind of problem during the delivery journey.
What if I need help with the design of my space?
If you are in need of a little help when it comes to designing your space, don't stress. We are here to help!
Our showroom is open Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 3:00pm. You are more than welcome to drop in at any time, no appointment required and one of our friendly design team will be able to assist you with any queries you may have. We are here to help with all aspects of design, be it spacial planning and lay out of the room, colour, tile size and so much more.
If you are interstate or simply do not wish to attend the showroom, please feel free to contact our friendly team via phone (03 9439 2211) or email email@example.com for free design help.
If you are in need of some extra help and would like someone to have a look at the space you are working with, we do offer free at home design consultations within a 15km radius of our showroom. Please call the showroom during business hours to organise an appointment.
What methods can I use to to pay?
We accept payment via credit card (Visa and Mastercard) and Paypal. If you wish to pay with cash, you can visit the showroom to make a payment. We do also accept payments over the phone and via bank transfer if you are having trouble. Please call us on (03) 9439 2211 with any questions regarding payment.
Can I see a sample of the tiles I am interested in?
Yes you can!
We offer a 5 for $20 sample box. This mean you can select up to 5 tiles to view samples of and they will be delivered to your door for $20.
After you have decided which tile you love the most, or if you love all of them, the $20 will be credited towards your total purchase.
Your $20 credit will be emailed to you in the form of a discount code to be applied to your purchase.
This offer is only redeemable once per a customer. E.g. If a customer purchase 3 samples packs and pays $60, they will only receive a credit for $20.
To purchase a sample box, simply add the sample size tile to your cart when viewing each tiles page. When you have reached 5 samples the shipping will automatically reduce to zero.
Samples are roughly 100x100mm in size.
We’d love to hear from you.
Have questions, requests or concerns? Please let us know below or email firstname.lastname@example.org